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Privacy Center

We value your privacy

We are committed to properly safeguarding consumer personal information and only using data in a manner that is necessary for servicing or better understanding our customers and potential customers. Our policy is to protect the confidentiality of the personally identifiable information that you provide, and to limit  access to that information only to those with a need to know. On this page, you will find privacy information for our products and services, including customer privacy notices.

Privacy Policy - Esmeralda G Alvarez Insurance Agency

Privacy Policy

This notice describes our privacy policies and procedures in safeguarding information about customers and former customers that obtain financial products or services for personal, family, or household purposes. If state law is more protective of an individual's privacy than federal law, we will follow state law while also meeting federal requirements.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Information We Collect

- Personal Identifiers: Name, address, SSN, date of birth, phone number, email, government-issued ID, etc.

- Personal Characteristics: Gender, demographics, marital status, medical and driving history.

- Commercial Information: Insurance policy details, purchase history, and product preferences.

- Biometric Information: Voice recordings, photos.

- Internet/Network Activity: IP addresses, cookies, browser info, and online interactions.

- Geolocation Data: IP-based or physical location details.

- Audio/Visual Data: Call recordings, voicemails, video.

- Employment/Education Information: Job history, school attended, military status.

- Inferences: Behavioral and preference data for improving services.

- Sensitive Information: SSN, bank account numbers, health records, precise location, etc.

Privacy Policy - Esmeralda G Alvarez Insurance Agency

providers (for life/disability/long-term care products).

Information Retention

We retain personal data only as long as needed for business, legal, or compliance reasons.

Information Protection

We restrict access to authorized employees and agents only. Safeguards include physical, electronic, and procedural protections aligned with regulatory standards.

Information Disclosure

We may share your information with:

- Affiliates and third-party partners who help us provide services.

- Marketing service providers.

- As required or permitted by law (e.g., to process claims or prevent fraud).

Even if you are no longer a customer, we continue to protect and share your information only as described here.

Affiliate Sharing

Esmeralda G Alvarez Insurance Agency may share nonpublic personal info with affiliates including:

- Financial service providers (insurance companies, underwriters, etc.)

- Non-financial providers (data processors, billing, marketing vendors)

We may also share experiences and transaction data with affiliates as allowed by law.

Privacy Policy - Esmeralda G Alvarez Insurance Agency

Your Privacy Choices

You may have the option to opt out of certain information sharing. To exercise your rights or opt out, contact us directly.

California Residents (CCPA)

California residents may opt out of the 'sale' of personal information. While we do not currently sell your data, you can still submit an opt-out request by calling or visiting our website.

Policy Changes

We reserve the right to update our privacy policy and will notify you of any material changes, providing opt-out options where applicable.

Website and Mobile App Use

Our online platforms are covered by additional privacy notices. Please review our online privacy statement when interacting with our website or app.

Questions?

If you have questions or need more information, please contact:

Esmeralda G Alvarez Insurance Agency Email: staff@ealvarezinsurance.com Phone: (661) 538-9026

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Esmeralda G Alvarez Insurance Agency, you may receive messages related to the following (provide specific examples):

  • Account Updates

  • Billing Updates

  • Renewal Reminders

Example: "Hello, this is a friendly reminder of your upcoming renewal at Esmeralda G Alvarez Insurance Agency on May 6th at 11:00 AM. You can reply STOP to opt out of SMS messaging from Esmeralda G Alvarez Insurance Agency at any time."

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your [Account/billing, renewal reminder].

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Esmeralda G Alvarez Insurance Agency in the following ways.

  • By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP to (661) 538-9026. Or, you can get help directly from us at https://www.esmeraldagalvarezinsuranceagency.com

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" to (661) 538-9026 or visit our Privacy Policy and Terms and Conditions pages.

  • Message frequency may vary